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A Step to Step Guide: How to Power Customer Service Chatbots with AI (No Coding Required)

As indicated by this Forbes article, 76% of customers contact businesses to make inquiries and get support via text messaging. Now with the required social distancing during the COVID-19 pandemic, more and more consumers choose to interact with brands online.

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How to Improve Q&A Chatbots with Real-Time Monitoring, Notification, and Enhancements

Since one of the most popular chatbot uses is to automate customer service, a chatbot's abilities to answer user questions is directly related to brand image and customer satisfaction. Previously, I talked about how to create a Q&A chatbot in a few minutes to answer users' free-text questions and handle complex, multi-turn Q&As, all without coding. Because no chatbot is perfect, I also mentioned how to teach a chatbot handle unknown user questions and further improve customer satisfaction.

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Comparing Clojure Diff Libraries

In my Clojure/north 2020 talk on "diffing-based software architecture patterns", I mentioned that Juji is using Editscript to diff Clojure data structures. During the Q&A session of the talk, someone brought up another Clojure diff library, called deep-diff2, which I was unaware of. Then on Youtube, a comment asking the difference between Editscript and deep-diff2 appeared again. This prompted me to do an investigation on Clojure data diff libraries. Given how the Clojure community places such an emphasis on data oriented programming, a comparison of data diff alternatives appears to be of interest.

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Where is the Artificial Intelligence (AI)? Detecting the Invisible AI that Makes a Chatbot Smart

A while back, I wrote a blog on "Chatbot Tsunami", mentioning that our world is now inundated with chatbots, including both "good ones" that can help us fulfill our requests and "bad ones" that can hardly understand users or achieve anything.

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How to Design Chatbots for Better Customer Service: Handling Unknown User Questions

One of the most intuitive uses of chatbots is perhaps to automate customer service, where a chatbot automatically answers user questions, 24x7. In fact, in almost every chatbot application, a chatbot's ability to answer user questions, especially free-text questions, is always desirable.

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Chatbot as a Career Counselor? What do Students Think?

Students have difficulty receiving career advice due to the low advisor-to-student ratio. I know that's true for me. Sometimes I would forgot to make an appointment with a counselor, dropped-in, and waited an hour to see one. Other times I avoided the office entirely because I knew appointments were full. How could such issues be solved? Maybe it's possible to create a chatbot that could act as a career counselor.

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How to teach your chatbot to answer complex user questions

If you are creating a chatbot to automate customer support and handle customer questions, you could do so easily on Juji by preparing a question-answer (Q&A) list and uploading the list to enable free-text Q&A instantly.

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DIY Your First AI Chatbot: If You Can Use PowerPoint, You Can Build an AI Chatbot

Gartner predicts that 80% of business applications will have a chatbot by 2021.

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Juji Offers Free Chatbot Services to Healthcare Institutions

During this difficult time of COVID-19 pandemic, healthcare organizations and medical institutions are inundated with requests and demands from the general public. As an AI chatbot company based in Silicon Valley, Juji would like to lend them a helping hand. We are currently offering our chatbot services free-of-charge to these institutions.

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