The story mentioned "Juji’s stand-out feature is its conversational flexibility, a design approach rooted in decades of linguistic and AI research. While it’s common for commercial chatbots to get stuck when confronted with an uncooperative or confused interlocutor, Juji employs human-centered design, ... politely responding to off-topic input, but not losing sight of the interaction’s purpose."
The story also highlighted a potential use case of Juji cognitive AI assistants for helping university counselors, "Chatbots can collect patient (student) history before an appointment, saving valuable session time and providing the counselor with a “cheat sheet” of what’s bothering the student."
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