Although powerful large language models (LLMs) like GPT can power a chatbot with abilities to interpret and generate response to user input, they do not really teach the chatbot how to carry out an effective and pleasant dialog with a user. Additionally, AI is far from perfect and there are always cases where AI cannot handle or handles wrong. Hence the role of a conversational AI designer is critical as they put their wisdom and creativity into an AI chatbot and ensure effective dialogs between AI and its users.
Are you considering an AI chatbot for your business? A simple Google search will present you with hundreds if not thousands of AI chatbot platforms! Almost all of them claim that they are powered by generative AI and all seem to offer similar features, giving the first impression that any of them would do the job.
With generative AI becoming a hot topic (again), CXOs started adding AI projects, especially implementing an AI chatbot like ChatGPT for business, on their to-do list. While a chatbot powered by generative AI may be a game-changer for business, investing in a chatbot is not cheap nor trivial. So it is worth asking first: does your business really need an AI chatbot? We suggest that business leaders answer the 3 questions below to quickly determine whether it is worth investing in a chatbot for a line of business.
