Wenxi Chen

I am passionate about machine learning and its potential. What's more interesting than the technology itself is the possibility of building useful tools based on the technology. I believe building a useful tool or a successful product requires deep understanding of our society and humanity.

How to Design Chatbots for Better Customer Service: Handling Unknown User Questions

One of the most intuitive uses of chatbots is perhaps to automate customer service, where a chatbot automatically answers user questions, 24x7. In fact, in almost every chatbot application, a chatbot's ability to answer user questions, especially free-text questions, is always desirable.

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How to teach your chatbot to answer complex user questions

If you are creating a chatbot to automate customer support and handle customer questions, you could do so easily on Juji by preparing a question-answer (Q&A) list and uploading the list to enable free-text Q&A instantly.

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