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Wenxi Chen

I am passionate about machine learning and its potential. What's more interesting than the technology itself is the possibility of building useful tools based on the technology. I believe building a useful tool or a successful product requires deep understanding of our society and humanity.

How to Improve Q&A Chatbots with Real-Time Monitoring, Notification, and Enhancements

Since one of the most popular chatbot uses is to automate customer service, a chatbot's abilities to answer user questions is directly related to brand image and customer satisfaction. Previously, I talked about how to create a Q&A chatbot in a few minutes to answer users' free-text questions and handle complex, multi-turn Q&As, all without coding. Because no chatbot is perfect, I also mentioned how to teach a chatbot handle unknown user questions and further improve customer satisfaction.

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How to Design Chatbots for Better Customer Service: Handling Unknown User Questions

One of the most intuitive uses of chatbots is perhaps to automate customer service, where a chatbot automatically answers user questions, 24x7. In fact, in almost every chatbot application, a chatbot's ability to answer user questions, especially free-text questions, is always desirable.

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How to teach your chatbot to answer complex user questions

If you are creating a chatbot to automate customer support and handle customer questions, you could do so easily on Juji by preparing a question-answer (Q&A) list and uploading the list to enable free-text Q&A instantly.

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