With the launch of ChatGPT plus, more and more organizations started to build their own chatbots. While ChatGPT Plus provides a natural language interface for almost anyone to build a chatbot, it is inadequate for building a chatbot in a business context.
What is "conversational"? By the Merriam-Webster dictionary, conversation is defined as an "oral exchange of sentiments, observations, opinions, or ideas". Because of the exchange, one-on-one conversations are often considered the most effective way for humans to engage with one another.
