With the launch of ChatGPT plus, more and more organizations started to build their own chatbots. While ChatGPT Plus provides a natural language interface for almost anyone to build a chatbot, it is inadequate for building a chatbot in a business context.
What is "conversational"? By the Merriam-Webster dictionary, conversation is defined as an "oral exchange of sentiments, observations, opinions, or ideas". Because of the exchange, one-on-one conversations are often considered the most effective way for humans to engage with one another.
Humanity’s shiny new toy, generative AI like ChatGPT, has shown to be very powerful at interpreting users’ natural language expressions to quickly produce a wide range of text responses, from copy-editing text to summarizing a dialog. While AI responses sound quite confident, we have gradually discovered the flaws in those responses. For example, I asked ChatGPT, “Who invented IBM System U and later known as IBM Personality Insights?” It gave me the following response with names of two people, who may or may not even exist. This phenomenon is referred to as “AI hallucination.”
ChatGPT and similar AI applications have given humankind a new tool. While this new tool is powerful, it may not always be reliable. Hence the term “AI hallucinations” is coined to refer to such unreliable AI performance.
If you've interacted with a decent AI chatbot, you've probably noticed that it exudes a certain level of cognitive intelligence – a reflection of human soft skills. This realization initially struck me as amusing as I was poring over chat transcripts with Juji, our chatbot.
In the world of AI (Artificial Intelligence) and its ever-growing importance in transforming our daily lives, Juji, Inc. has emerged as a peculiar standout. ZDNet, one of the leading online tech news sites, recently released a thorough coverage of Juji. Delving deep, their feature focuses on Juji's AI chatbot and its distinctive capabilities.
SARATOGA, Calif. — June 29, 2021 — Today, Juji Inc., an Artificial Intelligence (AI) company that specializes in developing cognitive AI assistants, announced the findings of a study, “IdeaBot: Investigating Social Facilitation in Human-Machine Team Creativity,” by researchers at Cornell University’s College of Agriculture and Life Sciences (Cornell CALS). The study utilized Juji’s AI platform to investigate how humans collaborate with a cognitive AI assistant, in the form of a chatbot for a creative brainstorm.
Companies around the world are constantly evaluating how to best reach and/or serve their customers, exploring ways to better connect with customers, while always keeping a keen eye on the resources needed to do so. Higher education is no different. It too needs to cut through the clutter and create a connection with potential students, and continue to build the relationship even after those students are part of their university environment.
