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Michelle Zhou

Computer scientist, co-founder and CEO of Juji. Combining human wisdom and machine power to create AI helpers that can truly help humans.

A Step to Step Guide: How to Power Customer Service Chatbots with AI (No Coding Required)

As indicated by this Forbes article, 76% of customers contact businesses to make inquiries and get support via text messaging. Now with the required social distancing during the COVID-19 pandemic, more and more consumers choose to interact with brands online.

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Where is the Artificial Intelligence (AI)? Detecting the Invisible AI that Makes a Chatbot Smart

A while back, I wrote a blog on "Chatbot Tsunami", mentioning that our world is now inundated with chatbots, including both "good ones" that can help us fulfill our requests and "bad ones" that can hardly understand users or achieve anything.

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Juji Offers Free Chatbot Services to Healthcare Institutions

During this difficult time of COVID-19 pandemic, healthcare organizations and medical institutions are inundated with requests and demands from the general public. As an AI chatbot company based in Silicon Valley, Juji would like to lend them a helping hand. We are currently offering our chatbot services free-of-charge to these institutions.

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Chatbot Tsunami: The Good & Bad

The widespread use of cell phones and social media has made text-based communication, also known as texting, a mainstream communication method. For example, a Gallup polls hows that texting is the dominant communication method for Americans under 50. Popular text messaging platforms, such as Facebook Messenger and WeChat, all boasted over 1 billion active users monthly.

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