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Michelle Zhou

Computer scientist, co-founder and CEO of Juji. Combining human wisdom and machine power to create AI helpers that can truly help humans.

Juji, Inc. Unveils Cognitive AI Assistants for Higher Education

SARATOGA, CA - April 22, 2021 - Juji issues a press release and announces its offering of a new generation of chatbots that makes AI accessible to universities and brings human-like engagement to students without requiring IT resources.

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Search Engine Journal Podcast: How Cognitive Intelligence will Reshape Chatbots

In his podcast, Brent Csutoras at Search Engine Journal had a conversation with Dr. Michelle Zhou, co-founder and CEO of Juji on how cognitive intelligence will reshape the chatbot industry.

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Case Study: Accelerated Product Insights from a Customer Service Chatbot

JumpStart® is the leader in creating interactive experiences that enrich, entertain and educate. It produces high-quality educational games that provide positive, safe and fun experiences. Their games have earned the trust of millions of teachers, parents, and respected organizations such as Common Sense Media and The National Parenting Center.

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Reading Between the Lines: A Guide to Chatbot Personalization by Personality

As indicated by this post, 84% consumers want to be treated as a unique individual not just a number, while 95% of companies saw 3X ROI from their personalization efforts. Now with the rise of conversational commerce, chatbots become a natural and private channel for brands to engage with users and offer personalized services in one-on-one conversations. In such a conversation, a chatbot can naturally elicit users' needs and wants and then provide personalized help or guidance based on the gathered information.

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A Step to Step Guide: How to Make a Multi-Purpose Chatbot with No Coding

The Chatbot Tsunami has brought us a flood of chatbots to help automate various business functions, including customer service chatbots that automate customer Q&A, marketing research chatbots that automate customer interviews, and HR chatbots that automate job interviews. Although a chatbot is often made to serve one purpose, users expect the chatbot to perform multiple related functions while serving the main purpose.

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A Step to Step Guide: How to Power Customer Service Chatbots with AI (No Coding Required)

As indicated by this Forbes article, 76% of customers contact businesses to make inquiries and get support via text messaging. Now with the required social distancing during the COVID-19 pandemic, more and more consumers choose to interact with brands online.

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Where is the Artificial Intelligence (AI)? Detecting the Invisible AI that Makes a Chatbot Smart

A while back, I wrote a blog on "Chatbot Tsunami", mentioning that our world is now inundated with chatbots, including both "good ones" that can help us fulfill our requests and "bad ones" that can hardly understand users or achieve anything.

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Juji Offers Free Chatbot Services to Healthcare Institutions

During this difficult time of COVID-19 pandemic, healthcare organizations and medical institutions are inundated with requests and demands from the general public. As an AI chatbot company based in Silicon Valley, Juji would like to lend them a helping hand. We are currently offering our chatbot services free-of-charge to these institutions.

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Chatbot Tsunami: The Good & Bad

The widespread use of cell phones and social media has made text-based communication, also known as texting, a mainstream communication method. For example, a Gallup polls hows that texting is the dominant communication method for Americans under 50. Popular text messaging platforms, such as Facebook Messenger and WeChat, all boasted over 1 billion active users monthly.

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