Customer service chatbots are to automate customer support—repetitive help-desk tasks, and deliver personalized help at scale, 24x7. As described below, Juji's solution excels in four areas: chatbot service quality, implementation speed, chatbot maintenance, and chatbot handoff and integration, which provides you with the overall best ROI of customer service chatbots.
service automation potential
than any other chatbot builders
chatbot setup and customization
of unanswered user questions
without interrupting ongoing chats
First, prepare a Q&A list in a CSV file in this simple format. Use the Juji customer service chatbot template to create a new chatbot and then upload the CSV file.
There are many chatbot use cases for customer support automation across industries. Our case study is a chatbot for healthcare use case. During the COVID-19 pandemic, a group of volunteers has built Jennifer, a chatbot on Juji to combat misinformation and answer public's questions regarding COVID-19.
I was made in just one day and has now been trained on 15,000+ questions about COVID-19. I can answer a wide variety of questions, such as treatment development and confirmed cases by location.
question answering rate