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Customize Chatbot Settings

In addition to customizing the main chat flow and the Q&A list, one can also customize various chatbot settings, including the name of the project.

Customize Project Name

You can edit the name of the project by mouse hovering the project name and then click on the pencil button.

Customize Chatbot Persona

To personalize your chatbot, you can choose a stock persona or define a custom persona.

chatbot settings

To define a custom persona, click on the Custom persona icon as shown below. You can then upload your persona photo, give your custom persona a name, and enter a short bio. Once you are done, click on the green check mark to save it.

define a custom persona

Customize Conversation Parameters

You can also customer other chatbot parameters, such as setting a conversation pace and user response requirement as shown below.

chatbot settings

Conversation pace

You can speed up or slow down a chatbot transitions from one topic to the next.

Refresh duration

You can also control how frequently a chatbot auto starts itself from the beginning. In certain situations, you wish a chatbot to start more frequently (e.g., an e-commerce chatbot) than others (e.g., an interview chatbot) to make sure that users can accomplish their tasks without starting over again.

Minimal response length

This is a short cut for you to control the minimal number of words a user must provide to a chatbot request. This parameter sets the default for all questions in your chatbot. You can customize the response length for a specific chabot question/request in the Topic Settings (see customize topic settings.

Default response to unknown user input

This section allows you to control a chatbot's behavior when the chatbot does not recognize a user question or input. Currently, Juji provides several options for you to handle such a situation.

  • Provide a default message. Juji has a built-in message to handle this. You can enter a custom message here to suit your context, e.g., providing a URL, an email, or a phone number to access a human agent.

  • Provide email notification. If you enable this function, your chatbot will automatically elicit an email address, first name, and last name from a user. It will also automatically email the question along with the answer to the user once the answer becomes available (e.g., an answer is submitted via the Q&A board).

Fallback handling

This allows you to control what kind of fallback handling is desired for your chatbot. Juji provides a rich list of fallback handling functions to manage user input that is outside of your chatbot script. From our experience, users often deviate from your chatbot script and start a side talkng. These fallback handling functions enable your chatbot to handle user-initiated side talking gracefully and also keep the chat on track.

What's Next

Once a chatbot is ready, you can deploy it onto a website or a Facebook page. Please check out Chatbot Deployment to deploy your AI chatbot. If you wish to further customize your chatbot, such as its main chat flow or capabilities to handle QnA, you can continue doing so.