Customize Chatbot Settings¶
In addition to customizing the main chat flow and the Q&A list, one can also customize various chatbot settings, including the name of the project.
You can edit the
name of your project by mouse hovering the project
name and then click on the
To personalize your chatbot, you can choose a stock persona or define a custom persona.
To define a custom persona, click on the
Custom persona icon as shown below. You can then upload your persona photo, give your custom persona a name, and enter a short bio. Once you are done, click on the green check mark to save it.
You can customize various chat display parameters to affect how a chat or chat window appears.
Display control by number of words¶
When a chatbot sends a long message (by default 50 or more words), you may wish to give users some time to read and digest the message before moving on. In this case, the message will be automatically displayed with a "More" button. Whenever a user has finished reading the message and is ready to move on, s/he will just click on the "More" button to move on. You can change the default (50) to decide what would be considered a long message.
Enable/Disable Progress Bar¶
When a chatbot is used to perform a certain task that has a definite beginning and end, such as conducting an interview/survey, onboarding a user, or taking an application, you may want to display a progress bar so the users would know where they are in the process. You can turn on or off the progress bar as needed.
Enable/Disable User Feedback¶
Currently a chatbot can receive a user's feedback while it answers the user's questions. You can enable/disable whether to receive a user's feedback. It supports two types of user feedback, the first type is just a quick "thumbs up" or "thumbs down" feedback, while the other also takes additional comments in addition to a thumbs up or down. Flip the toggle to enable it and then click on one of them to select which type of user feedback to receive.
User Input Control¶
Under the section called "Input Control", you can turn on or off the spelling checker. Currently, the spelling checker auto-corrects the words that are not in its directionary while providing users with a chance to revert the auto correction.
Once the spelling checker is turned on, you can add unusual words or phrases to the existing dictionary so the use of such words/phrases will not be auto-corrected.
Customize Conversation Tempo¶
Customize the pace and duration of a conversation by following parameters.
You can speed up or slow down a chatbot transitions from one topic to the next.
You can speed up or slow down a chatbot transitions from one message to the next.
You can also control how frequently a chatbot auto starts itself from the beginning. In certain situations, you wish a chatbot to start more frequently (e.g., an e-commerce chatbot) than others (e.g., an interview chatbot) to make sure that users can accomplish their tasks without starting over again.
Customize the following parameters to control how chatbot would handle particular type of user responses.
Minimal response length¶
This is a short cut for you to control the minimal number of words a user must provide to a chatbot request. This parameter sets the default for all questions in your chatbot. You can customize the response length for a specific chabot question/request in the Topic Settings (see customize topic settings.
Handling unknown user input¶
This section allows you to control a chatbot's behavior when the chatbot does not recognize a user question or input. Currently, Juji provides several options for you to handle such a situation.
Provide a default message. Juji has a built-in message to handle this. You can enter a custom message here to suit your context, e.g., providing a URL, an email, or a phone number to access a human agent.
Provide email notification. If you enable this function, your chatbot will automatically elicit an email address, first name, and last name from a user when it cannot answer a user's question. It will then automatically email the question along with the answer to the user once the answer becomes available (e.g., an answer is submitted via the Q&A board).
This allows you to control what kind of fallback handling is desired for your chatbot. Juji provides a rich list of fallback handling functions to manage user input that is outside of your chatbot script. From our experience, users often deviate from your chatbot script and start a side talkng. These fallback handling functions enable your chatbot to handle user-initiated side talking gracefully and also keep the chat on track.
In a situation where multiple people may co-design a chatbot, one can leave a note for each topic or the overall Q&A settings so their colleagues can understand the rationale of the design. In this section, one can customize the messages regarding the Q&A set up. The note will appear as a bubble next to the "Q&A board".
Once a chatbot is ready, you can deploy it onto a website or a Facebook page. Please check out Chatbot Deployment to deploy your AI chatbot. If you wish to further customize your chatbot, such as its main chat flow or capabilities to handle QnA, you can continue doing so.