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Which AI Chatbot Platform to Use?

This seems like a difficult question to answer especially for people who are not an AI expert. There is in fact a simple test to evaluate AI chatbot platforms:

Does the platform use its own chatbot to serve its own business?

In other words, do they trust their own product enough to dogfood it?

If the answer to the above question is yes, ask:

How do you like your interaction with the featured chatbot?

Concretely, ask the following:

  • Whether and how well does it understand your free-text input?
  • Whether and how well does it address your questions and handle your interruptions?
  • Whether and how well does it help you achieve your task?

Keep in mind that this is perhaps one of their better chatbots.

If the answers to the above questions are all positive, ask:

How fast can you use the platform to create a simple AI chatbot yourself?

Just make a simple chatbot to demonstrate the following:

  • Ask an open-ended question to greet a user - (e.g., How are you doing?)
  • Present a piece of information (e.g., introducing a product)
  • Ask user opinion after presenting the information
  • Ask a general question before responding to chatbot greeting
  • Ask a question about the presented information before giving your own opinion

If the platform does not allow you to DIY the simple AI chatbot as above, ask:

How long will take the platform provider to do it for you?

If the answers to all the above questions are positive, there is definitely a good sign that the platform is an AI chatbot platform. You can then make a decision based on additional factors, such as ease-of-use and pricing of the platform.

What's Next

Ready to create your own AI chatbot? Check out these design tips for creating super helpful and user-pleasing AI chatbots to help you scale your business and delight your audience.