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  • University decision makers expect technology guidance and easy-to-adopt technologies that can better support online education success.
  • Two AI solutions could help address universities’ top priorities: (a) AI assistants (chatbots) to personalize student engagement at scale, and (b) content-based AI technologies to personalize online teaching at scale.
  • Three technology must-haves, quality of services, integrability, and usability, can be used to guide the development, evaluation, and adoption of technologies for online programs.
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